Warranty & Protection Plans

FunHeiTech offers one-year free warranty on most products. Selected products may have different warranty period, please see the list below for specific details on selected products.

Warranty Policy

What is covered.

FunHeiTech Inc guarantees that the products that you have purchased is free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts from the date of purchase. Your sales receipt, showing the date of purchase, is your purchase date proof. You may be required to present a proof of purchase as a condition of receiving warranty service. You are entitled to a hardware warranty service if a repair is required within the Limited Warranty Period.

During the Limited Warranty Period, FunHei Tech Inc. will, at its sole discretion, repair or replace any defective component. All spare-parts or module removed under this Limited Warranty become the property of FunHeiTech Inc.

What is NOT covered.

FunHeiTech Inc does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

1. Damage caused to this Product(s) by you or any non-authorized third party.
2. The serial number of the Product, components or accessories has been altered, cancelled or removed.
3. Obsolescence.
4. Damage (accidental or otherwise) to the Product that does not impact the Product’s operation and functions, such as without limitation to rust, change in color, texture or finish, wear and tear, and gradual deterioration.
5. Damage to the Product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, and use under abnormal conditions.
6. Damage to the Product caused by improper installation, improper connection or malfunction of a peripheral device such as printer, optical drive, network card, or USB device, etc.
7. Damage to the Product caused by an external electrical fault or any accident.
8. Damage to the Product resulting from use outside of the operation, storage parameters, or environment detailed in the User’s Manual.
9. Damage to the Product caused by third party software or virus(es); or there is software loss or data loss that may occur during repair or replacement.
10. Unusability due to forgotten or lost security passwords.
11. Unusability of or damage to the Product caused by contamination with hazardous substances, diseases, vermin, or radiation.
12. Fraud, theft, unexplained disappearance, or damages/detrimental circumstances caused by a willful act of the customer.
13. Damage to the Product that arises from cryptocurrency mining or related activities unless the model is especially designed for mining.

Returning products during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, the Service Centre reserves the right to check the validity of your warranty and your request for warranty service.

FunHeiTech Inc do not  responsible for any of your confidential, proprietary or personal information contained in the product which you returned for any reason. You should remove all such information from the product prior to its return.

FunHeiTech Inc is not responsible for damage or loss of any personal data, programs, or removable storage media. FunHeiTech is not responsible for the restoration or reinstallation of any data or programs other than software installed by FunHeiTech Inc when the product was manufactured.