Refund policy
Returns & Exchanges Policy
FunHeiTech aims to make returns and exchanges simple, convenient, and safe. Please read the policy below carefully before submitting a return or exchange request.
FunHeiTech offers a 14-days return and 28-day defective exchange on most products from the date of delivery.
For all return, exchange, defect, damage, incorrect item, or warranty-related requests, please contact:
1. Damaged, Defective, Missing, or Incorrect Items
If a PC or product arrives damaged, defective, missing parts, or different from what you ordered, the customer must notify FunHeiTech in writing within three business days after receiving the shipment.
The notice must include clear photos or videos showing:
- Any damage to the outer shipping box or packaging;
- Any damage to the product itself;
- Any missing parts, shortage, or discrepancy;
- Any incorrect parts or configuration issue, if applicable.
If FunHeiTech Inc. is not notified within three business days after delivery, the customer may be deemed to have accepted the product in its received condition.
For damaged, defective, or incorrect items reported within the applicable return or exchange period, our customer support team will review the case and assist with the next steps, which may include a return, exchange, replacement, repair, or warranty service depending on the situation.
2. Return and Exchange Period
FunHeiTech offers a 14-day return period and a 28-day defective exchange period on most eligible products, starting from the date of delivery.
If a product experiences a performance failure after the return or exchange period but remains within the effective warranty period, the customer may apply for warranty service through FunHeiTech.
Selected products may have different return, exchange, or warranty conditions. Please refer to the product page, invoice, or written confirmation from FunHeiTech for any product-specific terms.
3. Return Eligibility
To qualify for a return, the item must be returned with all included parts, accessories, and original packaging received at the time of delivery.
Returned items must include, where applicable:
- Original inner and outer packaging;
- Packing foam and protective materials;
- Cables, manuals, software, accessories, gifts, promotional items, and activation codes;
- Original operating system and software condition;
- Original invoice or proof of purchase.
The product must be in its original, complete, and re-salable condition. Incomplete, altered, abused, or physically damaged products may be rejected or may only qualify for a partial refund.
If the returned item is used, damaged, missing parts, missing packaging, or otherwise reduced in value, FunHeiTech Inc. may charge a restocking fee, depreciation fee, repair fee, replacement part fee, or other reasonable deduction. If any deduction applies, we will provide the details by email along with supporting documentation where applicable.
4. Return Request Procedure
All return and exchange requests must be submitted to FunHeiTech customer support before the product is shipped back.
Please contact us first at:
Your return request email must include:
- The original invoice number or order number;
- The product serial number, if applicable;
- A brief description of the return or exchange reason;
- Clear evidence of the issue, such as photos, videos, error messages, diagnostic results, or log files where relevant.
Once a return request is received, our customer support team will review the request and provide instructions for returning the item.
5. Important Return Shipping Requirement
The product must be returned only after the return request has been confirmed by FunHeiTech customer support.
The package must be shipped to the designated return address provided by FunHeiTech customer support. Customers should not ship products to any other address unless instructed in writing by FunHeiTech.
Any return that has not been confirmed, approved, and monitored by our customer support team may be delayed, refused, or lost. FunHeiTech. is not responsible for returned items shipped without prior approval or shipped to an incorrect address.
To reduce the risk of shipping damage, all returned goods must be packed in the original box and original packing materials. Please reuse the box, foam, and protective materials in which you received the product.
6. Refund Processing
Returns will normally be processed within five business days after FunHeiTech receives and inspects the returned product.
Refunds will be issued to the original payment method unless otherwise agreed in writing. Original shipping, handling, delivery, installation, service, and other non-refundable fees may be excluded from the refund.
Please monitor your email after sending a return request or shipping a return, as our support team may contact you for additional information or confirmation.
7. Product Accessories and Packaging
All products must be returned with all accessories, original packaging, and included materials.
If any accessories, components, packaging, manuals, software, gifts, promotional items, or activation codes are missing, FunHeiTech may deny the return or deduct the replacement value from the refund.
8. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Clearance items;
- Custom-built items;
- Gift cards and pre-paid cards;
- Service fees;
- Delivery, shipping, and installation fees;
- Seasonal or holiday goods;
- Products marked as final sale;
- Products that have been physically damaged, modified, abused, or returned incomplete.
For custom-built systems or custom-order items, warranty service may still apply according to the applicable warranty terms.
9. Manufacturer Verification
Some products may require manufacturer verification before a return, exchange, repair, or warranty claim can be processed.
If manufacturer verification is required, FunHeiTech will assist the customer with the process and provide further instructions.
10. Warranty Cases
Any warranty case must be submitted through FunHeiTech’s official support channel.
Warranty service is separate from the standard return period. If the return period has expired but the product is still covered under warranty, FunHeiTech may provide repair, replacement, parts support, or other warranty service according to the applicable warranty terms.