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Please check FAQ first！
FunHei Tech support team will respond to all consultation requests within 12 hours from Monday to Friday. However, our response time may vary depending on the volume of inquiries or holidays.
Online Shopping FAQ
Feel free to contact us: Support@funheitech.ca
How long will it take to get my orders?
- All orders are processed within 2 business days once the payment approved. Processing time may vary on weekends or holidays.
- Orders shipped from our warehouse in Toronto. Delivery times vary based on the location of the recipient.
- Typically arrive within 2-3 business days for Ontario/Quebec/Manitoba, 5-7 business days for the rest of Canada.
*Please allow additional time for shipping to your address.
How do I track my order?
You may track your order on our website under Your Orders or Manage Order, in addition we will email to you the tracking number information.
Do your products come with a warranty?
Yes, all our products come with a manufacturer’s warranty. Warranty periods vary by product category. All desktop computers come with 1 year warranty included. You can also add our Extended Protection Plans for extra peace of mind and exceptional customer service. Please refer to the product page for specific details, or reach out to us for clarification.
What should I do if i have any issue while using your computer?
If you experience any issues while using your computer, rest assured that help is available. Our dedicated after-sales support team is here to assist you with 7 days a week, 12 hours a day technical support. Simply reach out to us, and our experienced professionals will provide assistance and advice tailored to the issues you encounter.
How do I exchange or return a defective product I bought online?
We would be pleased to exchange or refund your online purchase.FunHeiTech Inc offers a 14-day
return and 28-days defective exchange on most products from the date of delivery. Selected products may have different return and exchange policy. Please check our Returns &Exchanges Policy for more details.
What is your return or exchange policy?
FunHeiTech offers a 14-days return and 28-day defective exchange on most products from the date of delivery. Check our Returns & Exchanges Policy for more details.
What if one of the items I had ordered online is now on back-order/unavailable?
If 1 or more items are on back-order after an online purchase has been processed, the customer will be contacted to either change or void the order.
Can I order a product and ask you to ship it to someone else?
No, For the secure of the transaction, the shipping address should match the billing address of your payment. The order will be cancelled if the payment do not meet our security policy.
Do you offer discounts for bulk purchases or businesses?
Yes, we provide discounts for bulk orders . Please contact us for more information and custom quotes.
