Extended Protection Plans-Let FunHei Tech Take Care of Your PC with Our Protection Plans
Our warranty does not cover
● Accidental or intentional physical or liquid damage.
● Shipping / Return Costs: In order to use your warranty, you must either bring the PC us, or have it safely shipped back to our office. We are not liable for any shipping damages or expenses that may occur.
● Damage at connections such as DC jack, USB, Ethernet connectors.
● Loss or damage resulting from external causes such as, but not limited to, power surges, acts of nature (fire, flood, windstorm, hail etc.).
● Operation System, Software, including infections (virus, trojan, malware etc.), drivers, and non-compatible software.
● Any software/data loss or corruption due to system malfunction before or during the repair.
● Data backup or recovery service. If a reset of the operating system is necessary, backup and recovery of software or data is not included in the warranty.
● Product with removed or altered serial numbers.
● Loss or damage from mishandling, tampering, or modification.
● Change of the original setup and hardware configurations of the system unless such modifications were performed by FunHei Tech Inc. with such service records. This includes later upgrades or add-on components and defects caused by such components. Incompatibility issues of installing new hardware or software.
● Theft or loss of the product, software, data, or accessories.
● External accessories such as speakers, keyboard, touch pens, mouse, carrying bag, 3D glasses, remote controls, web cam, or any external bundled items.
● Financial, personal, or any other losses incurred during system downtime before, during, or after repair and/or servicing.
● Repair or service by an unauthorized third party.
● Improper use such as overclocking, crypto mining, or farming.
If you encounter warranty issues, please check Refund Policy.
What Makes Our PCs Stand Out
Fully Assembled & Tested in Canada
Every PC is professionally assembled, stress tested, and quality checked before shipping. Ready to game right out of the Box.
High Performance
No wasted performance, no bottlenecks — every build is designed to maximize performance for the best gaming and productivity experience within your budget.
Silent Operation
Advanced airflow design and high performance cooling system keep our PC running cool, stable, and quiet—delivering a consistently superior gaming&working experience.
Flexible Configurations
Built for your needs.
Choose from hundreds of preset configurations, or contact us anytime for a personalized build.
Expert Support
Our experienced technical team provides reliable pre-sales consultation and after-sales support. you never have to worry about setup, compatibility, or troubleshooting.
All PCs come with a 1-year warranty that covers both components and labor.
Worry-Free Guarantee
- 14-Day Money-Back Guarantee
- 28-Day Defective Exchange
Buy with confidence, Your purchase is fully protected — no risk, no stress.
Great Value For Money
Our pre-built PCs that deliver performance, reliability, and value — perfect for gaming, work, and content creation. Enjoy higher-quality products, dedicated customer support before and after your purchase, and more competitive pricing.
Commen Questions (FAQ)
How long will it take to get my orders?
--All orders are processed within 2 business days once payment has been approved. Processing time may vary on weekends or holidays.
--Orders are shipped from our warehouse in Toronto. Delivery times vary based on the location of the recipient.
--Orders typically arrive within 2-3 business days for Ontario/Quebec/Manitoba, 5-7 business days for the rest of Canada.
*Please allow additional time for shipping to your address.
Can I order a product and ask you to ship it to someone else?
Yes, you can. To ensure transaction security, we will need to complete a payment verification process. This will require the cardholder’s personal information, payment information, and authorization to ship to an address different from the billing address.
Once the payment verification is approved, we will be able to ship the PC to the address authorized by the cardholder. Orders may be cancelled if the payment information does not meet our security requirements.
Do your products come with a warranty?
Yes, all our products come with a manufacturer’s warranty. Warranty periods vary by product category. Please refer to the product page for specific details, or reach out to us for clarification. Extended Protection Plans also available for all our PCs.
Is the RGB customizable?
Yes, All ARGB fans can sync with motherboard software, allowing up to 16 million color options or be turned off as you prefer.
If I have a components list can you build it for me?
Yes. If you already have a component list, we can build the system for you with a build service fee only.
If certain parts are unavailable, we may recommend high-quality alternative components with similar performance and compatibility.
Once the component list has been confirmed, we will provide a detailed quotation for the assembly service and any additional components if required.
Does it include WiFi&Bluetooth?
Yes, all of our PCs include built-in Wi-Fi and Bluetooth unless otherwise specified.
Can I upgrade this PC later?
Yes. The system is designed to be upgrade-friendly.
Are the PCs ready to use out of the box?
Yes. Every PC is professionally assembled, stress tested, and quality checked before shipping. Operation system is pre-installed, drivers are updated, Ready to game right out of the Box.
How do I track my order?
You may track your order on our website under Your Orders or Manage Order. In addition, we will email you the tracking information once your order has shipped.
What should I do if I experience issues with the computer?
If you experience any issues while using your computer, rest assured that help is available. Our dedicated after-sales technical support available 7 days a week, 12 hours a day. Simply reach out to us, and our experienced professionals will provide assistance and advice tailored to the issues you encounter.
How do I exchange or return a defective product I bought online?
We are happy to assist with returns or exchanges for eligible online purchases. FunHeiTech offers a 14-day return and 28-day defective item exchange garantee on most products from the date of delivery. Selected products may have different return and exchange policys. Please check our Returns &Exchanges Policy for more details.
What if one of the items I had ordered online is now on back-order/unavailable?
If 1 or more items are on back-order after an online purchase has been processed, the customer will be contacted to either change or void the order.
Do you offer discounts for bulk purchases or businesses?
Yes, we provide discounts for bulk orders . Please contact us for more information and custom quotes.
